Frequently Asked Questions

Relax, we've got you covered


Please ensure you review the correct FAQ section for the SoulCircus Event you are attending.

When does the site open?

Our Campsite & Glamping areas will be open from Thursday at 5pm through to Sunday at 11pm. You can extend your stay until Monday directly with SoulCircus HQ just register your name with your booking reference via our google drive sheet

From 5pm on Thursday we will have a fully functioning cafe restaurant as well as the bar and other amenities all fully functional.

Weekend Ticket holders are entitled to access the comedy show on Thursday from 7pm. Please bring a blanket, deck chair or camping chair. If you wish to book a table for the comedy show you can do this via our home page. (look for the comedy night)

Alcohol Consumption

Soul Circus operates a challenge 25 policy at all bars – if you are ordering a drink please make sure you have a valid form of ID listed below:

The following forms of identification are accepted:

• A Passport (not a photocopy)

• An EU Photocard

• Driving Licence

• A Proof of Age Card bearing a PASS hologram

• A Ministry of Defence identity card

• A National identity card issued by an EU member state


All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages. This also includes all tents and marquees onsite, bars, Front of House tent etc…

If you do smoke, please use the official smoking areas on site and do not dispose your butt on the ground as this could be a fire hazard.

SoulCircus reserves the right to ask attendees to leave if their behaviour is not in fitting with our brand ethos and guidelines. Any anti-social behaviour whatsoever will not be tolerated to either the venue, staff or other attendees. Anyone who is asked to leave the venue will not receive any refunds whatsoever. 

All admissions are strictly through pre-bought tickets through the official Soul Circus website

SoulCircus Ltd reserves the right to refuse entry to any person or remove an individual or party from the festival perimeter who may be acting in any anti-social behaviour whatsoever. This includes all individual who is deemed intoxicated through alcohol or illegal drugs, acting in abusive manner to other guests or any member of staff or any other activities deemed inappropriate by SoulCircus and its staff. No refunds will be issued whatsoever to anyone refused entry or those removed from the festival perimeter. 

Children on site fall into three different categories

  1. 16 to 17 years, admitted with “Teen” ticket, Able to attend without their parent guardian – however parent consent via an email to the festival director is required.

  2. 15 years and under, admitted free with their parent/guardian.

  3. Over 18s admitted on an adult ticket

To assist with matters relating to child welfare, lost/missing children, Soul Circus will implement a registration process. Upon entry, any person less than 18 years of age will have their details registered and a photograph taken by the Safety Officer. Details of their parent / guardian will also be recorded and this information held securely at reception/front of house. The child will then be issued a uniquely numbered wristband corresponding to this information.

During the event, our medical team will be responsible for any child welfare issues, and have access to the information held about children on site.

To gain access to the festival site a wrist band must be obtained from the Front of House (Reception Tent). Reception staff will be briefed in the admissions policy and will be the first check for age identification. Challenge 21 posters and a Pass Recognition Poster will be on display at reception.

  1. Campsite sound systems; any parties in the camping fields / car parks will be stopped. 
  2. Your own supply of alcohol and food.
  3. Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.
  4. Campsite food: Excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.
  5. Campsite alcohol - whilst you are allowed to bring limited alcohol with you, security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site throughout the festival site open until late.
  6. Weapons of any kind.
  7. Illegal drugs and Legal Highs
    You may be asked to be body searched, have your bags and/or vehicles searched at the entrances. Persons suspected or found to be carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite may be searched and refused entry at the discretion of SoulCircus staff or appointed teams.

    *Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.

Please do bring:

  1. Your special yoga mat if you have one - you can pusrchase a liforme and lululemon mat at SoulCircus at exclusive pricing not found anywhere else. 
  2. A blanket or bolsters as required for yin and meditation classes
  3. A water bottle to refill from our main water points. Leave all disposable plastics at home.

Dog Policy: Whilst generally dogs are welcomed to SoulCircus we have a number of rules we ask you to adhere to to preserve the experience of all at SoulCircus. 

A) Dogs must remain on leads at SoulCircus.

 B) Dogs cannot be brought inside any structures with exception of the Cafe structure. 

C) Dogs cannot be left unattended at any times, tied to any structures whilst the owner is inside a structure. 

D) All dog waste must be immediately removed.

E) Dogs must not be left in cars and you need to bring your own dog water bowls. 

Due to the location of our event - no parties or loud music is to be played on the campsite. Failure to adhere to this condition will result in the attendee being requested to leave the event.

Loud music will be deemed ‘loud’ if it can be heard directly outside of the tent. This will be monitored by both the security team as well as Noise Officer.

No refunds will be issued for failure to adhere to the guidance issued by our noise management officer and/or the security team.

Refunds are not permitted for any and all purchases under any grounds including cancellations for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

In addition, you cannot exchange tickets purchased (full price or via the deposit scheme through our ticket portal via Easol) to a lower tier ticket. For example; a weekend ticket cannot be exchanged for a day ticket for either a partial refund or by not paying the balance off in full.

It is recommended your seek insurance for your purchase in case of non-attendance. Further information on your rights are available via the Citizens Advice Website.

You will receive your e-ticket in August just before the event! Your ticket provides access to the following:

- All classes and workshops (over 300 sessions across 12 venues)

- All music entertainment (over 30 hours of live music over two stages)

- A pitch to bring your own tent or campervan (no hook ups available)

- Car parking spaces are limited and are strictly on a first come first serve basis

- toilets and showers are on-site (remember to grab your shower pass).

- Access to the comedy night on Thursday from 7pm. If you wish to book a table you can do so for small charge - either wise do bring a blanket or camping chair. 

Small extra fee

- Aerial, SUP, pole dancing workshops 

- Feasts

- food and drink

- shower pass (£10 weekend access)

- spa treatments

- hot tub access (

Our full terms and conditions can be found on our website.

For General Ticket Enquiries:

For Partnership / Production / Operations: or via 07464 074964

For PR & Branding / Competitions 

For performer related enquiries:

Some key notes for SC 2022!

- Check in from 5pm Thursday 18th (food and drink will be running from this time) OUR CAFE IS BACK

- Check out by 9am Monday 21st - most guests choose to leave on the Sunday night.

- Glamping is in its own area with parking (not next to your tent please), showers & toilets.

Don’t forget your extras!

Comedy Night! 

Thursday the 18th features our comedy night (which some of you will remember from our summer gardens series last year). We highly recommend this evening of entertainment on your arrival. Starting at 7pm through to 11pm. Weekend ticket access includes the comedy night (but excludes tables and deck chairs in the golden circle).

Arrival Procedures

On Arrival - we will ask you to remain in your vehicles for check in - this will stop clustering and crowding :) this should be a quick process.

Love & Peace from all of us at SoulCircus 🎪

Lifetime Tickets

Lifetime Perks

If this is your first year on the membership you will receive a liforme mat on arrival. 

Hot tubs for all members will be sorted at the event and spa massages will be able to book in advance via or on arrival. Goody bags will be available on site. 

We cannot wait to welcome you to SoulCircus 2022. 

Dear Black Friday Guests

If you purchased a Weekend ticket you can book your hot tubs on arrival at our spa. 

If you purchased a lifetime ticket we will issue you with a plus 1 guest pass for 2022. 

Your Ticket Package Includes:

Access to the comedy night on Thursday 18th - on arrival 

Showers Pass - on arrival 

A 60 minute spa treatment & Hot Tubs - on arrival at the spa

Luxury shower weekend pass