Frequently Asked Questions

Relax, we've got you covered

FAQ's

Please ensure you review the correct FAQ section for the SoulCircus Event you are attending.

When does the site open?

Our Campsite & Glamping areas will be open from Thursday at 5pm through to Sunday at 10pm. You can extend your stay until Monday directly with SoulCircus HQ.

From 5pm on Thursday we will have a fully functioning cafe restaurant as well as the bar and other amenities all fully functional.


Alcohol Consumption

Soul Circus operates a challenge 25 policy at all bars – if you are ordering a drink please make sure you have a valid form of ID listed below:

The following forms of identification are accepted:

• A Passport (not a photocopy)

• An EU Photocard

• Driving Licence

• A Proof of Age Card bearing a PASS hologram

• A Ministry of Defence identity card

• A National identity card issued by an EU member state

Smoking

All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages. This also includes all tents and marquees onsite, bars, Front of House tent etc…

If you do smoke, please use the official smoking areas on site and do not dispose your butt on the ground as this could be a fire hazard.

SoulCircus reserves the right to ask attendees to leave if their behaviour is not in fitting with our brand ethos and guidelines. Any anti-social behaviour whatsoever will not be tolerated to either the venue, staff or other attendees. Anyone who is asked to leave the venue will not receive any refunds whatsoever. 

All admissions are strictly through pre-bought tickets through the official Soul Circus website www.soulcircus.yoga

SoulCircus Ltd reserves the right to refuse entry to any person or remove an individual or party from the festival perimeter who may be acting in any anti-social behaviour whatsoever. This includes all individual who is deemed intoxicated through alcohol or illegal drugs, acting in abusive manner to other guests or any member of staff or any other activities deemed inappropriate by SoulCircus and its staff. No refunds will be issued whatsoever to anyone refused entry or those removed from the festival perimeter. 

Children on site fall into three different categories

  1. 16 to 17 years, admitted with “Teen” ticket, Able to attend without their parent guardian – however parent consent via an email to the festival director is required.

  2. 15 years and under, admitted free with their parent/guardian.

  3. Over 18s admitted on an adult ticket


To assist with matters relating to child welfare, lost/missing children, Soul Circus will implement a registration process. Upon entry, any person less than 18 years of age will have their details registered and a photograph taken by the Safety Officer. Details of their parent / guardian will also be recorded and this information held securely at reception/front of house. The child will then be issued a uniquely numbered wristband corresponding to this information.

During the event, our medical team will be responsible for any child welfare issues, and have access to the information held about children on site.

To gain access to the festival site a wrist band must be obtained from the Front of House (Reception Tent). Reception staff will be briefed in the admissions policy and will be the first check for age identification. Challenge 21 posters and a Pass Recognition Poster will be on display at reception.


  • Campsite sound systems; any parties in the camping fields / car parks will be stopped. Camping kit / Camper van / tent to pitch in the main campsite.
  • Your own supply of alcohol and food.
  • Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.
  • Campsite food – excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.
  • Campsite alcohol - You are allowed to bring limited alcohol with you, however security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site throughout the festival site open until late.
  • Weapons of any kind.
  • Illegal drugs and Legal Highs
    You may be asked to be body searched, have your bags and/or vehicles searched at the entrances. Persons suspected or found to be carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite may be searched and refused entry at the discretion of SoulCircus staff or appointed teams.

    *Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.

Please do bring:

  • Your special yoga mat if you have one

  • A blanket for gentle yin classes in the evening

  • A water bottle – bring your re-usable bottle to the festival as we are trying to be 100% disposable plastic bottles free.

  • Sport clothes to change throughout the day if required – some classes are HOT!

  • Bring you 80's party sequins for the Saturday 80's workout party! 


Please Leave at home:

  • Campsite sound systems; any parties in the camping fields / car parks will be stopped. Camping kit / Camper van / tent to pitch in the main campsite.
  • Your own supply of alcohol and food.
  • Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.
  • Campsite food – excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.
  • Campsite alcohol - You are allowed to bring limited alcohol with you, however security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site throughout the festival site open until late.
  • Weapons of any kind.
  • Illegal drugs and Legal Highs
    You may be asked to be body searched, have your bags and/or vehicles searched at the entrances. Persons suspected or found to be carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite may be searched and refused entry at the discretion of SoulCircus staff or appointed teams.

    *Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.


Due to the location of our event - no parties or loud music is to be played on the campsite. Failure to adhere to this condition will result in the attendee being requested to leave the event.

Loud music will be deemed ‘loud’ if it can be heard directly outside of the tent. This will be monitored by both the security team as well as Noise Officer.

No refunds will be issued for failure to adhere to the guidance issued by our noise management officer and/or the security team.

Refunds are not permitted for any and all purchases under any grounds including cancellations for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

In addition, you cannot exchange tickets purchased (full price or via the deposit scheme through our ticket portal via Fixersworld.com) to a lower tier ticket. For example; a weekend ticket cannot be exchanged for a day ticket for either a partial refund or by not paying the balance off in full.

It is recommended your seek insurance for your purchase in case of non-attendance. Further information on your rights are available via the Citizens Advice Website.

You will receive your e-ticket in August! Your ticket provides access to the following:

- All classes and workshops (over 250 sessions across 12 venues)

- All music entertainment (over 30 hours of live music over two stages)

- A pitch to bring your own tent or campervan (no hook ups available)

- Car parking spaces are limited and are strictly on a first come first serve basis

- toilets onsite


Small extra fee

- Aerial Masterclasses (£20)

- Moroccan Feast (£69)

- food and drink

- showers (£10 weekend access)

- spa treatments

- hot tub access (£25 or £49 for the weekend)

Our full terms and conditions can be found here: https://www.soulcircus.yoga/our-terms

For General Ticket Enquiries: 

info@soulcircus.yoga

For Partnership / Production / Operations: 

ringmasters@soulcircus.yoga or via 07464 074964

For PR & Branding / Competitions

pr@soulcircus.yoga 

For performer related enquiries:

performers@soulcircus.yoga


Our venue opening times are as follows:

Monday to Thursday: 8am - 9pm

Friday & Saturday 8am to 11pm

Sunday 10am - 8pm

SoulCircus Montpellier Gardens (23rd July - 19th September 2020)

Alcohol Consumption

Soul Circus operates a challenge 25 policy at all bars – if you are ordering a drink please make sure you have a valid form of ID listed below:

The following forms of identification are accepted:

• A Passport (not a photocopy)

• An EU Photocard

• Driving Licence

• A Proof of Age Card bearing a PASS hologram

• A Ministry of Defence identity card

• A National identity card issued by an EU member state

Smoking

All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages. This also includes all tents and marquees onsite, bars, Front of House tent etc…

If you do smoke, please use the official smoking areas on site and do not dispose your butt on the ground as this could be a fire hazard.

SoulCircus reserves the right to ask attendees to leave if their behaviour is not in fitting with our brand ethos and guidelines. Any anti-social behaviour whatsoever will not be tolerated to either the venue, staff or other attendees. Anyone who is asked to leave the venue will not receive any refunds whatsoever. 

All admissions are are through pre-reserved tables or through pre-reserved wellness sessions

SoulCircus Ltd reserves the right to refuse entry to any person or remove an individual or party from the festival perimeter who may be acting in any anti-social behaviour whatsoever. This includes all individual who is deemed intoxicated through alcohol or illegal drugs, acting in abusive manner to other guests or any member of staff or any other activities deemed inappropriate by SoulCircus and its staff. No refunds will be issued whatsoever to anyone refused entry or those removed from the festival perimeter. 

Please do bring:

  • Your special yoga mat if you have one

  • A blanket for gentle yin classes in the evening

  • A water bottle – bring your re-usable bottle to the festival as we are trying to be 100% disposable plastic bottles free.

  • Sport clothes to change throughout the day if required – some classes are HOT!

  • Bring you 80's party sequins for the Saturday 80's workout party! 


Please Leave at home:

  • Campsite sound systems; any parties in the camping fields / car parks will be stopped. Camping kit / Camper van / tent to pitch in the main campsite.
  • Your own supply of alcohol and food.
  • Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.
  • Campsite food – excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.
  • Campsite alcohol - You are allowed to bring limited alcohol with you, however security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site throughout the festival site open until late.
  • Weapons of any kind.
  • Illegal drugs and Legal Highs
    You may be asked to be body searched, have your bags and/or vehicles searched at the entrances. Persons suspected or found to be carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite may be searched and refused entry at the discretion of SoulCircus staff or appointed teams.

    *Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.

Refunds are not permitted for any and all purchases under any grounds including cancellations for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

If you do not show up for a class this is deemed as a cancellation and thus you are not entitled for a refund. 

All apparel sales are via your standard consumer rights. Unfortunately, exchanges are not possible due to COVID-19 restrictions. 

Our full terms and conditions can be found here: https://www.soulcircus.yoga/our-terms

General Enquiries: info@soulcircus.yoga (Team SoulCircus)

Brand Activations: pr@soulcircus.yoga (Cristina Hunt)

Press: pr@soulcircus.yoga (Cristina Hunt)

Sponsorship & Partnerships: ringmasters@soulcircus.yoga (Roman Wroath - 07464 074964)

Dry Hire / Exclusive Use: ringmasters@soulcircus.yoga (Roman Wroath - 07464 074964)

Content / Scheduling / Performers: performers@soulcircus.yoga (Ella Wroath)

Table bookings are permissible for groups via info@soulcircus.yoga

Exclusive use of welding tipi or site are available

Yoga | Food | Drink packages are available alongside production services

All groups must adhere to all Covid-19 legislation and single households or "social bubbles" are permitted to sit on one table

Entertainment & production services are available on request

A minimum spend applies to more than one table as a holding deposit which will transfer towards your spend on-site.