FAQs

WHEN DOES THE SITE OPEN?

Our Campsite & Glamping areas will be open from Thursday at 5pm through to Sunday at 10pm. You can extend your stay until Monday directly with SoulCircus HQ.

From 5pm on Thursday we will have a fully functioning cafe restaurant as well as the bar and other amenities all fully functional.

ALCOHOL SALES

Soul Circus operates a challenge 25 policy at all bars – if you are ordering a drink please make sure you have a valid form of ID listed below:

The following forms of identification are accepted:

• A Passport (not a photocopy)

• An EU Photocard

• Driving Licence

• A Proof of Age Card bearing a PASS hologram

• A Ministry of Defence identity card

• A National identity card issued by an EU member state

SMOKING

All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages. This also includes all tents and marquees onsite, bars, Front of House tent etc…

If you do smoke, please use the official smoking areas on site and do not dispose your butt on the ground as this could be a fire hazard.

ADMISSIONS POLICY

All admissions are strictly through pre-bought tickets through the official Soul Circus website www.soulcircus.yoga

SoulCircus Ltd reserves the right to refuse entry to any person or remove an individual or party from the festival permitter who may be acting in any anti-social matter whatsoever. This includes all individual who is deemed intoxicated through alcohol or illegal drugs, acting in abusive manner to other guests or any member of staff or any other activities deemed inappropriate by SoulCircus and its staff. No refunds will be issued whatsoever to anyone refused entry or those removed from the festival perimeter. 

CHILDREN ON SITE WILL FALL INTO ONE OF TWO CATEGORIES.

  1. 16 to 17 years, admitted with “Teen” ticket, Able to attend without their parent guardian – however parent consent via an email to the festival director is required.

  2. 15 years and under, admitted free with their parent/guardian.

  3. Over 18s admitted on an adult ticket

THINGS YOU CANNOT BRING


  • Campsite sound systems; any parties in the camping fields / car parks will be stopped. Camping kit / Camper van / tent to pitch in the main campsite.
  • Your own supply of alcohol and food.
  • Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.
  • Campsite food – excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.
  • Campsite alcohol - You are allowed to bring limited alcohol with you, however security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site throughout the festival site open until late.
  • Weapons of any kind.
  • Illegal drugs and Legal Highs
    You may be asked to be body searched, have your bags and/or vehicles searched at the entrances. Persons suspected or found to be carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite may be searched and refused entry at the discretion of SoulCircus staff or appointed teams.

    *Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.

CAMPSITE PARTIES:

Due to the location of our event - no parties or loud music is to be played on the campsite. Failure to adhere to this condition will result in the attendee being requested to leave the event.

Loud music will be deemed ‘loud’ if it can be heard directly outside of the tent. This will be monitored by both the security team as well as Noise Officer.

No refunds will be issued for failure to adhere to the guidance issued by our noise management officer and/or the security team.

WHAT TO BRING

  • Your special yoga mat if you have one

  • A blanket for gentle yin classes in the evening

  • A water bottle – bring your re-usable bottle to the festival as we are trying to be 100% disposable plastic bottles free.

  • Sport clothes to change throughout the day if required – some classes are HOT!

  • Bring you 80's party sequins for the Saturday 80's workout party! 

GETTING TO US

Our site address is: “Hollow Farm” Elmore, Gloucestershire. GL2 3SG

When arriving please do not head down the main track to Hollow Farm! You should see our yellow signs for the festival site entrance!

BY COACH

We are working on a new direct coach service with pick up locations around London.

If heading from another destination head to Gloucester from there you can get a bus or short taxi ride to “Hollow Farm” Elmore. Gloucester is also a major train station.

BY TRAIN

Direct train services are available from London Paddington/Bristol/Birmingham/Plymouth directly to Gloucester train station.

BY CAR

Parking - Weekend and day car parking is separate to the campsites in adjacent or nearby fields.

Car Parking is included in the price of your ticket. No sleeping, camping or fires are allowed in the car parks.

Tow-away vehicles will remove any illegally parked cars. There will be a local recovery service based onsite on Monday morning.

ON-SITE CHILD REGISTRATION

To assist with matters relating to child welfare, lost/missing children, Soul Circus will implement a registration process. Upon entry, any person less than 18 years of age will have their details registered and a photograph taken by the Safety Officer. Details of their parent / guardian will also be recorded and this information held securely at reception/front of house. The child will then be issued a uniquely numbered wristband corresponding to this information.

During the event, our medical team will be responsible for any child welfare issues, and have access to the information held about children on site.

To gain access to the festival site a wrist band must be obtained from the Front of House (Reception Tent). Reception staff will be briefed in the admissions policy and will be the first check for age identification. Challenge 21 posters and a Pass Recognition Poster will be on display at reception.

REFUND POLICY

Refunds are not permitted for any and all purchases under any grounds including cancellations for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

In addition, you cannot exchange tickets purchased (full price or via the deposit scheme through our ticket portal via Fixersworld.com) to a lower tier ticket. For example; a weekend ticket cannot be exchanged for a day ticket for either a partial refund or by not paying the balance off in full.

It is recommended your seek insurance for your purchase in case of non-attendance. Further information on your rights are available via the Citizens Advice Website.

 

WHAT IS INCLUDED IN MY TICKET

You will receive your e-ticket in August! Your ticket provides access to the following:

- All classes and workshops (over 250 sessions across 12 venues)

- All music entertainment (over 30 hours of live music over two stages)

- A pitch to bring your own tent or campervan (no hook ups available)

- Car parking spaces are limited and are strictly on a first come first serve basis

- toilets onsite


Small extra fee

- Aerial Masterclasses (£20)

- Moroccan Feast (£69)

- food and drink

- showers (£10 weekend access)

- spa treatments

- hot tub access (£25 or £49 for the weekend)


Contact Information

For General Ticket Enquiries: 

info@soulcircus.yoga

For Partnership / Production / Operations: 

ringmasters@soulcircus.yoga or via 07464 074964

For PR & Branding / Competitions

pr@soulcircus.yoga 

For performer related enquiries:

performers@soulcircus.yoga

Full Terms & Conditions

ALCOHOL SALES

Soul Circus operates a challenge 25 policy at all bars – if you are ordering a drink please make sure you have a valid form of ID listed below:


The following forms of identification are accepted:


• A Passport (not a photocopy)

• An EU Photocard

• Driving Licence

• A Proof of Age Card bearing a PASS hologram

• A Ministry of Defence identity card

• A National identity card issued by an EU member state


SMOKING


All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages. This also includes all tents and marquees onsite, bars, Front of House tent etc…

If you do smoke, please use the official smoking areas on site and do not dispose your butt on the ground as this could be a fire hazard.


ADMISSIONS POLICY


All admissions are strictly through pre-bought tickets through the official Soul Circus website www.soulcircus.yoga

SoulCircus Ltd reserves the right to refuse entry to any person or remove an individual or party from the festival permitter who may be acting in any anti-social matter whatsoever. This includes all individual who is deemed intoxicated through alcohol or illegal drugs, acting in abusive manner to other guests or any member of staff or any other activities deemed inappropriate by SoulCircus and its staff. No refunds will be issued whatsoever to anyone refused entry or those removed from the festival perimeter.


THINGS YOU CANNOT BRING


•    Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.

•    Campsite food – excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.

•    Campsite alcohol - You are allowed to bring limited alcohol with you, however security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site including a Moet champagne bar open throughout the festival open until late.

•    Weapons of any kind.

•    Illegal drugs and Legal Highs

•    You may be body and/or bag searched at the entrances. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may be searched.


*Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.


CAMPSITE PARTIES


Due to the location of our event - no parties or loud music is to be played on the campsite. Failure to adhere to this condition will result in the attendee being requested to leave the event.

Loud music will be deemed ‘loud’ if it can be heard directly outside of the tent. This will be monitored by both the security team as well as Noise Officer.

No refunds will be issued for failure to adhere to the guidance issued by our noise management officer and/or the security team.




ON-SITE CHILD REGISTRATION


To assist with matters relating to child welfare, lost/missing children, Soul Circus will implement a registration process. Upon entry, any person less than 18 years of age will have their details registered and a photograph taken by the Safety Officer. Details of their parent / guardian will also be recorded and this information held securely at reception/front of house. The child will then be issued a uniquely numbered wristband corresponding to this information.

During the event, our medical team will be responsible for any child welfare issues, and have access to the information held about children on site.

To gain access to the festival site a wrist band must be obtained from the Front of House (Reception Tent). Reception staff will be briefed in the admissions policy and will be the first check for age identification. Challenge 21 posters and a Pass Recognition Poster will be on display at reception.


CHILDREN ON SITE WILL FALL INTO ONE OF TWO CATEGORIES.


1.    16 to 17 years, admitted with “Teen” ticket, Able to attend without their parent guardian – however parent consent via an email to the festival director is required.

2.    15 years and under, admitted free with their parent/guardian.

3.    Over 18s admitted on an adult ticket


REFUND POLICY


Refunds are not permitted for any and all purchases under any grounds including cancellations for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

In addition, you cannot exchange tickets purchased (full price or via the deposit scheme through our ticket portal via Fixersworld.com) to a lower tier ticket. For example; a weekend ticket cannot be exchanged for a day ticket for either a partial refund or by not paying the balance off in full.

It is recommended your seek insurance for your purchase in case of non-attendance. Further information on your rights are available via the Citizens Advice Website.


SOULCIRCUS LTD Release and Waiver


SOULCIRCUS LTD

23a Pittville Street

Cheltenham

GL52 2LN


In consideration of joining in the above-described event (the “Activity”), I agree and acknowledge that I am fully aware that participation in the Activity may involve risks.


“Claims” includes but is not limited to any and all liabilities, claims, demands, legal actions, rights of actions for damages, financial or economic loss, or loss or damage to or loss of your property incurred or suffered by you directly or indirectly as a result, in whole or in part from my participation in the Activity.


“Released Party” means SOULCIRCUS LTD. and all of their parent and group companies affiliates, franchisees and their respective assignees, representatives, directors, officers, agents, sub-contractors, employees and volunteer staff.


I agree and acknowledge that:

(a) the Activity may be physically strenuous;

(b) I am in proper physical condition to participate in the Activity;

(c) I am aware that participation could, in some circumstances, result in physical injury, serious physical injury or death; and

(d) I understand my physical limitations and am sufficiently self-aware to stop physical activity before I become ill or injured and will do so.


Waiver and Limitation of Liability


I hereby, for myself and for my heirs, next of kin, executors, administrators and assigns, fully release, waive and forever discharge any Claims, I may have now or at any other time, against any Released Party and I agree, by accepting the inherent dangers and risks associated with the Activity, not to make any Claim against or seek any compensation from the Released Parties in respect of any personal injury, illness or death suffered by me (unless such a death or personal injury is caused by the negligence of that Released Party) or damage to or loss of property I sustain as a result of my participation in the Activity;

I agree to hold harmless each Released Party from any loss or liability (including any reasonable legal fees they may incur) defending any Claim (excluding personal injury or death caused by the negligence of that Released Party);


I acknowledge and agree that no Released Party shall be liable for any personal injury, illness or death, unless caused by the negligence or wrongful act of that Released Party;


I accept that this Release and Waiver is reasonable given the nature of the Activity.



Medical disclosure


I agree and acknowledge that my health and fitness needs to be appropriate for this Activity and that the Released Parties recommends: 

(a)    I should seek medical advice if I am uncertain

(b)    I should not take part in the Activity against that advice.


The Released Parties reserve the right to refuse any participant the right to commence or require the participant to cease participation in the Activity should they believe it necessary on medical grounds.


I acknowledge and agree that if I fail to comply with the duty of medical disclosure and if the Reserved Parties would have not permitted me to undertake the Activity, or continue participation, had I made a full disclosure, the Reserved Parties will not be liable for any personal injury, death or property damage or loss I incur. Nothing in the clause excludes or limits a Released Party's liability for death or personal injury which arises as a result of such Released Party's negligence.


I am aware that there is no obligation for any person to provide me with medical care during the Activity. I understand and acknowledge that: 

(a)    there may be no aid stations available for the Activity

(b)    If medical care is rendered to me, I consent to that care if I am unable to give my consent for any reason at the time the care is rendered.


Images, Videos and Copyright


I grant my permission to the Released Party and any transferee or licensee or any of them, to utilise any photographs, motion pictures, videotapes, recordings and other references or records of the Activity which may depict, record or refer to me for any purpose (“Images”), including commercial use by the released parties, their sponsors and their licensees. This permission is for use anywhere in the world and on the internet and for an unlimited period of time. 


I understand and agree that I will not be compensated or receive additional consideration for consenting to the use of the Images and that I will not be given a chance to receive, inspect or approve the promotional or marketing material, messages and/or content that may use the Images.


I hereby release the Released Party including, without limitation, all persons who took or otherwise created, recorded or modified the Images, from any and all claims, actions, damages, interest, costs, expense and compensation of whatsoever kind and howsoever arising, whether known or unknown, and which I now have or at any time hereafter can, shall or may have in connection with, or in any way resulting or arising from, the Images and the creation, use or disposition of them.


I acknowledge and agree that the Released Party shall own all right, title and interest, throughout the world, in and to the Images and any materials compromising all or any part of the Images, and that the Released Party has the unrestricted right to use, license, sell, transfer or otherwise dispose of any or all of them, as well as the Released Party’s rights under this Release and Waiver, in any manner whatsoever and without any accountability to me. I hereby assign to the Released Party all right, title and interest, throughout the world, I may have in and to the Images and any materials comprising all or any part of the Images, including all intellectual property rights thereto. I hereby irrevocably waive any and all of my moral rights and any other irrevocable rights I may have, throughout the world, in or to the Images and any materials comprising all or part of the Images.


If any provision, or part of a provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.


Attendees under 18’s Year Old


If the participant is less than 18 years of age, the parent or guardian agrees to the following statements: As a parent or guardian of the participant child, I authorise the child to participate. I agree that in the event the participant child, or anyone acting on his or her behalf, should make any claim, I will provide the hold harmless described and I agree to the terms of this Release and Waiver. In the event of a medical emergency involving the participant child and any Released Party is unable to contact me, I agree and grant my permission that any Released Party may provide medical care to the participant child.


Waiver and Limitation of Liability Confirmation


Nothing in this Release and Waiver shall exclude or limit the liability of any Released Party for death of personal injury caused by such Released Party's negligence, fraud or fraudulent misrepresentation, or for any other matter excluded by law.

I have fully read and understand this agreement. I am aware that by signing this agreement, I am waiving certain legal rights I or my heirs, next of kin, executors, administrators and assigns may have against the Released Party.


Data Protection Notice and Declaration


The information you provide on this form will be held and processed by SOULCIRCUS LTD. I hereby acknowledge that the information may be shared with the representatives, agents, employees or contractors of SoulCircus or its affiliates for the purpose of the administration and operation of the Activity. The information you provide on this form will be held in accordance with the Data Protection Act 1998.


You are responsible for the accuracy and completeness of the information supplied and in particular the supply of personal information to us. By signing below you are agreeing to the use of your personal information as described in this notice and confirming.


SoulCircus Festival Equality & Diversity Policy


The purpose of this policy is to provide diversity and equality to all in employment, irrespective of their gender, race, ethnic origin, disability, age, nationality, national origin, sexuality, religion or belief, marital status and social class. We oppose all forms of unlawful and unfair discrimination. All employees, whether part time, full time or temporary, will be treated fairly and equally and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability.


All board members, employees and associates of SoulCircus Ltd will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.


SoulCircus Commitment:


• Every employee is entitled to a working environment which promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated;


• The commitment to diversity and equality in the workplace is good management practice and makes sound business sense.


• Breaches of our diversity and equality policy will be regarded as misconduct and could lead to disciplinary proceedings;


• This policy is fully supported by the Board of Directors and senior management and has been agreed;


• The policy will be monitored and reviewed annually the board of Directors


The Equality Act 2010 simplifies, strengthens and harmonises the current legislation to provide Britain with a new discrimination law which protects individuals from unfair treatment and promotes a fair and more equal society.


The public sector equality duty requires public authorities to have due respect to eliminate unlawful discrimination, harassment and victimisation and victimisation of individuals based protected characteristics of :-


Age, disability, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.


[Marriage and civil partnership are also protected characteristics under the Equality Act but it’s not covered by the public sector equality duty]


Our strategic equality and diversity objectives:


Advance equal opportunities to diversity and develop our workforce and leaders so that they better reflect our attendees


Deliver high quality programming which is accessible as feasibly possible for all attendees.


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