FAQs

WHEN DOES THE SITE OPEN?

Our Campsite & Glamping areas will be open from Thursday at 5pm through to Sunday at 10pm. You can extend your stay until Monday directly with SoulCircus HQ.

From 5pm on Thursday we will have a fully functioning cafe restaurant as well as the bar and other amenities all fully functional.

ALCOHOL SALES

Soul Circus operates a challenge 25 policy at all bars – if you are ordering a drink please make sure you have a valid form of ID listed below:

The following forms of identification are accepted:

• A Passport (not a photocopy)

• An EU Photocard

• Driving Licence

• A Proof of Age Card bearing a PASS hologram

• A Ministry of Defence identity card

• A National identity card issued by an EU member state

SMOKING

All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages. This also includes all tents and marquees onsite, bars, Front of House tent etc…

If you do smoke, please use the official smoking areas on site and do not dispose your butt on the ground as this could be a fire hazard.

ADMISSIONS POLICY

All admissions are strictly through pre-bought tickets through the official Soul Circus website www.soulcircus.yoga

CHILDREN ON SITE WILL FALL INTO ONE OF TWO CATEGORIES.

  1. 16 to 17 years, admitted with “Teen” ticket, Able to attend without their parent guardian – however parent consent via an email to the festival director is required.

  2. 15 years and under, admitted free with their parent/guardian.

  3. Over 18s admitted on an adult ticket

THINGS YOU CANNOT BRING

  • Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.

  • Campsite food – excluding baby food/baby & snacks – there will be a very reasonably priced café on site open throughout the festival open until late.

  • Campsite alcohol - You are allowed to bring limited alcohol with you, however security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site including a Moet champagne bar open throughout the festival open until late.

  • Weapons of any kind.

  • Illegal drugs and Legal Highs

  • You may be body and/or bag searched at the entrances. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may be searched.

*Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.

CAMPSITE PARTIES:

Due to the location of our event - no parties or loud music is to be played on the campsite. Failure to adhere to this condition will result in the attendee being requested to leave the event.

Loud music will be deemed ‘loud’ if it can be heard directly outside of the tent. This will be monitored by both the security team as well as Noise Officer.

No refunds will be issued for failure to adhere to the guidance issued by our noise management officer and/or the security team.

WHAT TO BRING

  • Your special yoga mat if you have one

  • A blanket for gentle yin classes in the evening

  • A water bottle – bring your re-usable bottle to the festival as we are trying to be 100% disposable plastic bottles free.

  • Sport clothes to change throughout the day if required – some classes are HOT!

GETTING TO US

Our site address is: “Hollow Farm” Elmore, Gloucestershire. GL2 3SG

When arriving please do not head down the main track to Hollow Farm! You should see our yellow signs for the festival site entrance!

BY COACH

We are working on a new direct coach service with pick up locations around London.

If heading from another destination head to Gloucester from there you can get a bus or short taxi ride to “Hollow Farm” Elmore. Gloucester is also a major train station.

BY TRAIN

Direct train services are available from London Paddington/Bristol/Birmingham/Plymouth directly to Gloucester train station.

BY CAR

Parking - Weekend and day car parking is separate to the campsites in adjacent or nearby fields.

Car Parking is included in the price of your ticket. No sleeping, camping or fires are allowed in the car parks.

Tow-away vehicles will remove any illegally parked cars. There will be a local recovery service based onsite on Monday morning.

ON-SITE CHILD REGISTRATION

To assist with matters relating to child welfare, lost/missing children, Soul Circus will implement a registration process. Upon entry, any person less than 18 years of age will have their details registered and a photograph taken by the Safety Officer. Details of their parent / guardian will also be recorded and this information held securely at reception/front of house. The child will then be issued a uniquely numbered wristband corresponding to this information.

During the event, our medical team will be responsible for any child welfare issues, and have access to the information held about children on site.

To gain access to the festival site a wrist band must be obtained from the Front of House (Reception Tent). Reception staff will be briefed in the admissions policy and will be the first check for age identification. Challenge 21 posters and a Pass Recognition Poster will be on display at reception.

REFUND POLICY

Unfortunately refunds are not available for all purchases including for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

It is recommended your seek insurance for your purchase in case of non-attendance. 

Further information on your rights are available via the Citizens Advice Website: https://www.citizensadvice.org.uk/consumer/event-tickets/event-tickets/getting-a-refund-on-an-event-ticket/


WHAT IS INCLUDED IN MY TICKET

You will receive your e-ticket in August! Your ticket provides access to the following:

- All classes and workshops (over 250 sessions across 12 venues)

- All music entertainment (over 30 hours of live music over two stages)

- a pitch to bring your own tent or campervan (no hook ups available)

- toilets onsite


Small extra fee

- Aerial Masterclasses (£20)

- Moroccan Feast (£69)

- food and drink

- showers (£10 weekend access)

- spa treatments

- hot tub access (£25 or £49 for the weekend)


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