FAQ

GENERAL

Our Campsite & Glamping areas will be open from Thursday at 5pm through to Sunday at 11pm. You can extend your stay until Monday directly with SoulCircus HQ just register your name with your booking reference via our google drive sheet

From 5pm on Thursday we will have a fully functioning cafe restaurant as well as the bar and other amenities all fully functional.

Weekend Ticket holders are entitled to access the comedy show on Thursday from 7pm. Please bring a blanket, deck chair or camping chair. If you wish to book a table for the comedy show you can do this via our home page. www.soulcircus.yoga (look for the comedy night)

Whilst generally dogs are welcomed to SoulCircus we have a number of rules we ask you to adhere to to preserve the experience of all at SoulCircus. 

A) Dogs must remain on leads at SoulCircus.

 B) Dogs cannot be brought inside any structures with exception of the Cafe structure. 

C) Dogs cannot be left unattended at any times, tied to any structures whilst the owner is inside a structure. 

D) All dog waste must be immediately removed.

E) Dogs must not be left in cars and you need to bring your own dog water bowls. 

Please do bring:

  1. Your special yoga mat if you have one - you can purchase a liforme and Lululemon mat at SoulCircus at exclusive pricing not found anywhere else. 
  2. A blanket or bolsters as required for yin and meditation classes
  3. A water bottle to refill from our main water points. Leave all disposable plastics at home.

TICKETS

Your ticket provides access to the following:

Access to around 300 sessions over 15 venues/stages

  • Weekend ticket tier (2024): Inclusions such as Aerial and SUP are subject to availability and no refunds will be offered if you did not have an opportunity to attend any sessions across SoulCircus  
  • All music entertainment (over 30 hours of live music over two stages)
  • A camping site/pitch to bring your own tent 
  • Car parking spaces are limited and are strictly on a first come first serve basis
  • Toilets and showers are on-site (remember to grab your shower pass if you purchased a ticket in 2023)
  • Access to the comedy night on Thursday from 7pm. If you wish to book a table you can do so for small charge - either wise do bring a blanket or camping chair. 

Food and drink are not included in your ticket so be sure to bring yoru card with you. 

For an extra fee, the following experiences are available to you:

  • Aerial workshops (
  • included in 2024 “weekend ticket tier” RRP £225)
  • SUP classes 
    • included in 2024 “weekend ticket tier” RRP £225)
  • Pole dancing workshops
  • Feasts- food and drink
  • Shower pass for those who purchased a ticket in 2023
  • Spa treatments
  • Hot tub access 

Refunds are not permitted for any and all purchases under any grounds including cancellations for medical reasons. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.

In addition, you cannot exchange tickets purchased (full price or via the deposit scheme through our ticket portal via Easol) to a lower tier ticket. For example; a weekend ticket cannot be exchanged for a day ticket for either a partial refund or by not paying the balance off in full.

It is recommended your seek insurance for your purchase in case of non-attendance. Further information on your rights are available via the Citizens Advice Website.

Children on site fall into three different categories

  1. 13 to 17 years, admitted with “Teen” ticket, Able to attend without their parent guardian – however parent consent via an email to the festival director is required.

  2. 12 years and under, admitted free with their parent/guardian.

  3. Over 18s admitted on an adult ticket

To assist with matters relating to child welfare, lost/missing children, Soul Circus will implement a registration process. 

Upon entry, any person less than 18 years of age will have their details registered and a photograph taken by the Safety Officer. Details of their parent / guardian will also be recorded and this information held securely at reception/front of house. The child will then be issued a uniquely numbered wristband corresponding to this information.

During the event, our medical team will be responsible for any child welfare issues, and have access to the information held about children on site.

To gain access to the festival site a wrist band must be obtained from the Front of House (Reception Tent). Reception staff will be briefed in the admissions policy and will be the first check for age identification. Challenge 21 posters and a Pass Recognition Poster will be on display at reception.

TRAVEL

Parking is included in all tickets, however do be aware that parking fills up fast. Please car share, carpool, or use public transportation when possible. 

Gloucester is the closest town and therefore rail station. From there you'll be able to get to Soul Circus via a 15 minute cab ride. 

Yes! Working on this for 2024 - check back in for updated information!

We've heard your requests for this and are working on making it possible. Check back in for more information!

CAMPING + GLAMPING

Depending on which tent you've booked, the following is included:

Coleman Spruce Falls 4 Blackout Tent

The popular and practical vis à vis design of the Spruce Falls 4 BlackOut tent makes it ideal for a group of friends or families with older children wanting privacy. Including revolutionary and patented BlackOut Bedroom™ technology a great night’s sleep is guaranteed. With fibreglass pole construction, this two room tent has a small pack size making it easy to transport.

Features

  • BlackOut Bedroom™ - specially designed tent fabric blocks daylight from the bedroom, keeping it cooler during the day! Get a longer, more restful sleep
  • WeatherTec™ - water proofed to a 4500mm HH rating and taped seams ensures your tent stays nice and dry
  • XXL bedrooms - provides a sleeping area for each person, giving everyone enough space to sleep comfortably, with plenty of storage space
  • Fully sewn-in groundsheet - protects the tent interior from bugs and water, for an extra level of comfort
  • Fire retardant - our material ensures that the fabric will not flare dangerously out of control and will self extinguish, giving time to escape in an emergency
  • Fibreglass poles - highly flexible and lightweight fibreglass poles guarantee a good response to wind and storms
  • UVGuard sun protection - certified laboratory tested fabrics with an SPF50 provide excellent protection against the sun’s ultraviolet rays


Skandika Silverstone 6 XXL

The classic “3-bedroom apartment in a bag”! Spacious family tent – quick to pitch – high quality

Thanks to the colour coded poles it’s child’s play to pitch this tent, which is sturdy and weatherproof.

Features:

  • The tent and groundsheet are sewn and taped together, keeping out rain and draughts. Together with the mosquito mesh on all the entrances (also the sleeping cabins) this also provides an insect-free environment.
  • The entrance flap can be used as a sunshade. The roomy central living area provides ample space for baggage, groceries and everything else needed when camping. With over 195 cm headroom it is a perfect retreat for cosy evenings.
  • The strong poles are made of flexible, but at the same time shatter-proof fibreglass.
  • Extra resilient water column. The water column describes the quality and strength of the tent coating: the higher the water column, the more water resistant the coating. A tent is considered waterproof at 1,200 mm, but the difference between this and higher levels becomes obvious as soon as it rains heavily.
  • The Silverstone XXL model provides a 3,000 mm water column thanks to innovative PU-coated polyester, which also makes the tent UV-resistant and particularly weatherproof.
  • The tent comes in a handy pack complete with numerous accessories such as guy ropes, tent pegs, a repair kit for emergencies and assembly instructions.
  • The groundsheet for the living area is included.

The Silverstone XXL model – designed to give you and your family many years of camping fun.

Th epre-errected tents will be positioned in the glamping field which will include a pass to use the the private showers & toilets as well as the private car park. 

24/7 glamping field security teams will be provided. 

Meet & Greet will be on-site to help with your check in process. 

Due to the location of our event - no parties or loud music is to be played on the campsite. Failure to adhere to this condition will result in the attendee being requested to leave the event.

Loud music will be deemed ‘loud’ if it can be heard directly outside of the tent. This will be monitored by both the security team as well as Noise Officer.

No refunds will be issued for failure to adhere to the guidance issued by our noise management officer and/or the security team.

  1. Campsite sound systems; any parties in the camping fields / car parks will be stopped. 
  2. Your own supply of alcohol .
  3. Disposable BBQs, fire pits, pyrotechnics including distress flares and beacons.
  4. Gas canisters (Propane or Butane) or any other equipment with open flames compressed gas. 
  5. Campsite alcohol - whilst you are allowed to bring limited alcohol with you, security have the right to refuse entry to anyone deemed bringing excessive amounts with them. There will be very reasonably priced bars on site throughout the festival site open until late.
  6. Weapons of any kind.
  7. Illegal drugs and Legal Highs
    You may be asked to be body searched, have your bags and/or vehicles searched at the entrances. Persons suspected or found to be carrying items that may be used in an offensive or dangerous manner or carrying out illegal activities onsite may be searched and refused entry at the discretion of SoulCircus staff or appointed teams.

    *Please note: SoulCirucs Ltd (SC) or personnel appointed by SC can refuse entry/possession of any items below at their discretion.
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